Returns & Exchanges
At STREETWIZE, we are committed to delivering high-quality custom apparel and printed products. Every order is produced with care and checked before dispatch. However, if there is an issue with your order due to a production fault or printing error, we will work with you to resolve it promptly.
Please read the following policy carefully before requesting a return or exchange.
1. Eligible Returns & Exchanges
We only accept returns or exchanges for items that:
- Arrive damaged or defective
- Contain an incorrect print or incorrect item supplied by PRINTORA
- Have a clear manufacturing fault
Requests must be submitted within 14 days of delivery.
Returned garments must be:
- Unworn and unwashed
- In original condition
- Free from stains, deodorant marks, makeup, or damage caused after delivery
All requests are subject to review and approval by our team.
2. Non-Returnable Items
Because all products are custom made, we cannot offer refunds or exchanges for:
- Change of mind
- Incorrect size selected by the customer
- Customer-approved artwork errors
- Spelling, grammar, or design mistakes in submitted files
- Low-quality or low-resolution artwork provided by the customer
- Minor color differences between digital previews and printed garments
- Delays caused by couriers or postal services
- Production delays related to supplier stock availability
-
Dissatisfaction with print placement where no specific instructions were provided
3. Artwork Approval & Customer Responsibility
Customers are fully responsible for all artwork, designs, text, sizing, and details submitted with their order.
STREETWIZE does not automatically correct spelling, grammar, image quality, or formatting issues.
Unless custom placement instructions are provided at the time of ordering, all artwork will be printed according to our standard production placement guidelines.
Approval to begin production is considered confirmed once any of the following occurs:
- Invoice payment is made
- Written approval is received
- Verbal confirmation is provided
After approval has been given, changes to artwork, garment selection, sizing, or order details may not be possible.
4. Print & Color Disclaimer
STREETWIZE uses professional DTF (Direct to Film) printing for most online orders.
Please note:
- Printed colors may appear different from what is displayed on screens or devices
- Neon, metallic, fluorescent, glitter, chrome, or holographic effects cannot be reproduced using standard DTF printing
- Gradients, shadows, transparency effects, and very fine details may print differently than expected
For best print results, we recommend supplying high-resolution artwork with solid colors and clear designs.
5. Production & Delivery
Standard production time is generally 1–3 business days depending on order size and stock availability.
Shipping times are separate from production times and may vary depending on the courier service.
STREETWIZE is not responsible for:
- Courier or postage delays after dispatch
- Delays caused by incorrect delivery information supplied by the customer
- Supplier stock shortages outside our control
For urgent orders, customers should contact us prior to ordering to discuss express production options.
6. Garment Care Instructions
To maintain print quality and garment longevity, we recommend:
- Cold machine wash only
- Wash garments inside out
- Use a gentle wash cycle
- Avoid tumble drying
- Dry garments in shade
- Do not iron directly over prints
Failure to follow care instructions may reduce the lifespan of the print.
7. Return Request Process
To request a return, exchange, or order review, please email:
Include the following information:
- Order number
- Date of purchase
- Description of the issue
- Clear photos showing the problem
Our team may request the item be returned for inspection before approving a replacement or refund.
Return address:
STREETWIZE
100 Burwood Road
Westfield Burwood – Level 1 (Opposite Jay Jays)
NSW 2134
8. Limitation of Liability
STREETWIZE is not liable for:
- Customer-submitted artwork mistakes
- Approved design or order errors
- Minor colour variations within industry tolerances
- Slight print placement differences
- Garment shade variations between production batches
- Damage caused by incorrect washing or heat exposure
- Courier delays once orders have been shipped
Due to the custom nature of garment printing, small variations in colour, placement, sizing, and scale may occur and are considered acceptable within standard production tolerances.